Welcome to Orbilox. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website orbilox.com or engage with our digital marketing services.
Information We Collect
We collect information you provide directly to us, as well as data collected automatically when you use our services.
Information you provide:
- Name, email address, phone number when you fill out contact or quote forms
- Business name, website URL, and project details submitted for consultations
- Messages and communications you send us via email, WhatsApp, or contact forms
- Payment information processed securely through third-party payment providers
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent on site, referring URLs, and click data
- Cookie identifiers and similar tracking technologies
- Geographic location data (country/city level) derived from your IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request
- To send you proposals, reports, and project updates
- To improve our website, services, and user experience
- To send marketing communications (only with your consent)
- To analyze website performance and measure campaign effectiveness
- To comply with legal obligations and protect our legal rights
- To prevent fraud and maintain the security of our platform
We will never sell your personal data to third parties for their own marketing purposes.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Contact form data is retained for up to 3 years for business communication purposes
- Client project data is retained for the duration of the engagement plus 5 years
- Analytics data is retained for up to 26 months as per Google Analytics defaults
- Financial records are retained for 7 years as required by applicable tax laws
You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Ask us to limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@orbilox.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted to and from our website
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and vulnerability assessments
- Secure third-party payment processors (we never store full payment card details)
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, and services. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of external sites.
Third-party services we use include:
- Google Analytics & Google Ads (governed by Google's Privacy Policy)
- Meta Pixel / Facebook Ads (governed by Meta's Data Policy)
- WhatsApp Business (governed by Meta's Privacy Policy)
- Vercel (website hosting — governed by Vercel's Privacy Policy)
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at hello@orbilox.com and we will promptly delete such information.
International Data Transfers
Orbilox operates globally, serving clients in Australia, India, USA, Italy, and Singapore. Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions where the destination country provides sufficient data protection
- Your explicit consent where required
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users via email where required by law
- Post a notice on our website for significant changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Orbilox — Privacy & Data Team
📧 Email: hello@orbilox.com
📞 Phone: +91 7889909135
🌐 Website: orbilox.com
We aim to respond to all privacy-related inquiries within 5 business days.
