How cancellations, notice periods and refunds work across retainers, project work and advertising spend.
Last updated: 17 September 2026This document explains how Orbilox operates in plain terms. It is not legal advice. If you need it to satisfy a specific regulator or contract, have a qualified lawyer in your jurisdiction review it before you rely on it.
This policy explains how cancellations and refunds work for services purchased from Orbilox. It applies alongside your proposal or statement of work — where that document sets different terms, it takes precedence.
Digital marketing is a service delivered through professional time rather than a physical product. Refunds therefore relate to work not yet performed, not to dissatisfaction with outcomes that were never guaranteed.
Ongoing services are billed monthly in advance. You may cancel by giving 30 days' written notice to info@orbilox.com.
During the notice period we continue to deliver the agreed services and you remain liable for that month's fee. We do not pro-rate a month that has already begun, because the work for that cycle — audits, content production, campaign management — is scheduled and largely performed up front.
Where your proposal specifies a minimum term, fees for the remainder of that term remain payable unless we agree otherwise in writing.
Project work — such as a website build, a technical audit or a content package — is typically invoiced as a deposit followed by one or more milestone payments.
Deposits secure your place in our delivery schedule and cover discovery, planning and initial work. They are non-refundable once that work has begun.
If you cancel mid-project, we will invoice for work completed and materials produced up to that date, and refund any amount paid in advance of that. Where you have paid milestones ahead of delivery, the unearned portion is refunded within 14 business days.
You receive the deliverables produced up to the cancellation date, subject to payment for them.
Advertising budgets are paid to the platform — Google, Meta or similar — not to Orbilox, and are consumed as your ads run.
Spend already delivered by a platform cannot be refunded by us. Where funds remain unspent in an account we manage on your behalf, we will return them or leave them in the account as you direct.
Management fees are separate from spend and are governed by the retainer terms above.
To be clear about the limits:
We will refund you where:
Approved refunds are processed within 14 business days to the original payment method. Bank or gateway fees may apply and are outside our control.
Email info@orbilox.com with your business name, the service concerned, and the reason for the request. Written notice by email is sufficient — you do not need a special form.
We will acknowledge within 2 business days and give you a decision within 10 business days, along with our reasoning.
If you disagree with the outcome, tell us and we will escalate it internally before either party considers formal proceedings.
Nothing in this policy limits rights you have under applicable consumer law that cannot be excluded — including the Australian Consumer Law for clients in Australia, and equivalent protections in India, the United States and Singapore.
If a service fails to meet a guarantee that applies by law, you are entitled to the remedies that law provides regardless of what this policy says.
Email info@orbilox.com or call +91 7889909135.
You can also reach us through our contact page.